Business Proscess Optimization (BPO)
Redesigning Processes for Efficiency, Compliance & Growth
At GBH, we help organizations unlock efficiency by re-engineering workflows, embedding internal controls, and aligning operations with best practices. Our BPO services simplify complexity, reduce risks, and ensure your business is ready for sustainable growth.
Our BPO Services
Implementation (One-Time Setup & Redesign)
End-to-end mapping of current processes (As-Is analysis) Identification of process bottlenecks, redundancies, and risk areas Benchmarking against industry best practices and KPls
Redesign of workflows (To-Be process models) Development of SOPs (Standard Operating Procedures) for all functions Visual flowcharts and RACI matrices (who does what, when, and how)
Embedding controls within financial, HR, procurement, and operational processes Fraud prevention, audit trails, and approval hierarchies Role-based segregation of duties (SoD)
Finance: Closing cycles, budget variance, approval workflows
HR: Onboarding, payroll, leave, and performance
Processes Procurement: PR to PO cycle, vendor evaluation, contract approvals
Operations: Warehousing, delivery, inventory replenishment
Evaluation of ERP/tech system readiness (Odoo, SAP, Oracle) Identify opportunities for automation, integration, and systemization
Ongoing Support (Sustainable Optimization)
Define KPls and set up live dashboards Monitor workflow efficiency, bottlenecks, and compliance in real-time
Ongoing process refinement through feedback loops Monthly or quarterly process review workshops
Support in communicating and rolling out new processes Team training on SOPs, internal controls, and workflow systems
Translate SOPs into ERP workflows and digital approvals Continuous support for process digitization and automation
Run cross-functional projects to resolve systemic issues Align goals and execution across HR, Finance, Procurement, and Operations
Why Business Process Optimization Matters
Efficiency
Eliminate redundancies and speed up decision-making.
Compliance
Strengthen internal controls and reduce risks.
Scalability
Build sustainable processes that grow with your business.
Key Benefits for Your Business
Faster approvals and cycle times
Real-time process monitoring
Stronger controls and fraud prevention
Seamless ERP integration for automation
Let's Connect
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