Flowtech Maintenance – Service Operations, Digitally Transformed
About the Client
Flowtech Maintenance & Services specializes in mechanical and electrical services for residential, commercial, and industrial facilities. Their offerings include installation, repair, periodic maintenance, and emergency response services across Egypt.
Industry: Technical Services & Maintenance
Location: Egypt
Business Challenges
Before working with GBH, Flowtech faced operational inefficiencies across its growing service network
- Manual job ticketing and scheduling led to technician delays
- Difficulty tracking spare parts, tools, and on-site inventory
- No real-time view of service history or client SLAs
- Inaccurate costing for site visits and repair jobs
- Scattered documentation and limited field-team coordination
✅ GBH’s ERP Solution – Summary by Phases
🔍Phase 1: Needs Assessment & Workflow Mapping
- Analyzed current operations: job request intake, dispatch, spare part handling, and billing.
- Identified delays in scheduling, invoice preparation, and lack of real-time cost visibility.
⚙️Phase 2: ERP Design & Customization
- Implemented Odoo with modules tailored for service operations, inventory, and finance.
- Built custom workflows for:
- Job requests → Technician assignment → Service delivery → Job completion report.
- Spare parts issuance linked to job cards
- Added checklists and client feedback capture post-service.
🧪Phase 3: Testing & Verification
- Simulated full job request flows, spare part issuance, and technician reporting.
- Verified costing per job, billable vs. non-billable items, and team scheduling accuracy.
📚Phase 4: Staff Training & Go-Live
- Delivered team-based training: technicians, supervisors, finance, and dispatchers.
- Enabled mobile-friendly access for field teams.
- Rolled out real-time dashboards for job status and performance.
🛠️ Phase 5: Post-Go-Live Enhancements
- Added preventive maintenance schedules for contracted clients.
- Configured reports on technician utilization, service response time, and cost per site.
- Ongoing support for system updates and workflow tweaks.
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🧩 Implementation Scope
ERP Platform: Odoo Enterprise (Egypt Localization)
Modules Implemented
- Job scheduling, technician routes, and real-time status updates
- Spare parts tracking, van stock management, and reorder levels
- Client service requests, ticket assignment, SLA tracking
- Cost allocation per job, site, and client contract
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ETA-compliant invoicing, WHT, VAT, and cost centers
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Technician timesheets, attendance, and shift-based payroll.
- Service reports, checklists, and maintenance contracts.
📈 Key Results
50% faster technician dispatch and job resolution
Live visibility on inventory usage per service call
Improved job profitability tracking per client/site
Enhanced technician accountability with digital job cards
Streamlined payroll and technician performance tracking
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