The challenge
Where FlowTech Maintenance started
Before working with GBH, Flowtech faced operational inefficiencies across its growing service network
Manual job ticketing and scheduling led to technician delays
Difficulty tracking spare parts, tools, and on-site inventory
No real-time view of service history or client SLAs
Inaccurate costing for site visits and repair jobs
Scattered documentation and limited field-team coordination
How GBH delivered
5 phases from mapping to go-live
GBH implemented Odoo end to end for FlowTech Maintenance, configured around how the business actually works.
Phase 01Needs Assessment & Workflow Mapping
- Analyzed current operations: job request intake, dispatch, spare part handling, and billing.
- Identified delays in scheduling, invoice preparation, and lack of real-time cost visibility.
Phase 02ERP Design & Customization
- Implemented Odoo with modules tailored for service operations, inventory, and finance.
- Built custom workflows for:
- Job requests → Technician assignment → Service delivery → Job completion report.
- Spare parts issuance linked to job cards
- Added checklists and client feedback capture post-service.
Phase 03Testing & Verification
- Simulated full job request flows, spare part issuance, and technician reporting.
- Verified costing per job, billable vs. non-billable items, and team scheduling accuracy.
Phase 04Staff Training & Go-Live
- Delivered team-based training: technicians, supervisors, finance, and dispatchers.
- Enabled mobile-friendly access for field teams.
- Rolled out real-time dashboards for job status and performance.
Phase 05Post-Go-Live Enhancements
- Added preventive maintenance schedules for contracted clients.
- Configured reports on technician utilization, service response time, and cost per site.
- Ongoing support for system updates and workflow tweaks.
Inside the system
FlowTech Maintenance on Odoo
Scope
What we implemented
ERP PlatformOdoo Enterprise (Egypt Localization)
Field ServiceJob scheduling, technician routes, and real-time status updates
InventorySpare parts tracking, van stock management, and reorder levels
HelpdeskClient service requests, ticket assignment, SLA tracking
Project & Job CostingCost allocation per job, site, and client contract
Accounting & TaxETA-compliant invoicing, WHT, VAT, and cost centers
HR & PayrollTechnician timesheets, attendance, and shift-based payroll.
Document ManagementService reports, checklists, and maintenance contracts.
Results
What changed for FlowTech Maintenance
50%Faster technician dispatch and job resolution
Live visibility on inventory usage per service call
Improved job profitability tracking per client/site
Enhanced technician accountability with digital job cards
Streamlined payroll and technician performance tracking
Ongoing partnership
How GBH supports FlowTech Maintenance today
Functional support and an SLA-based helpdesk
System enhancements as the business grows
Tax and compliance updates
Training for new hires and process refreshers
More client stories
Explore more from GBH
Free consultation
Want results like FlowTech Maintenance?
Tell us about your business and what you need. A consultant replies within one business day.
Science & Innovation Park, The British University in Egypt, El Shorouk, Cairo