El‑Marwa Auto Care – Repair Services Digitally Reengineered
About the Client
El‑Marwa Auto Care is a trusted provider of automotive maintenance, diagnostics, and repair services in Egypt. Known for reliable service and quality spare parts, they handle everything from routine oil changes to complex engine and electrical work across passenger vehicles and light commercial fleets.
Industry: Automotive Repair & Maintenance
Location: Egypt
Business Challenges
Before partnering with GBH, El-Marwa Auto Care experienced
- Manual job cards, paper-based work orders, and no real-time tracking
- Delayed invoicing and inconsistent cost estimation per service
- Inaccurate tracking of spare part usage and vehicle history
- No performance dashboards for technicians or service efficiency
- Scattered records of customer visits, complaints, and warranties
✅ GBH’s ERP Solution – Step-by-Step Implementation
🔍Phase 1: Assessment & Workflow Mapping
- Mapped service workflows: vehicle intake → diagnostics → parts usage → job completion → billing
- Identified gaps in labor tracking, warranty processing, and stock visibility
- Interviewed technicians, front desk staff, and accountants to define operational pain points
⚙️Phase 2: ERP Configuration & Deployment
- Implemented Odoo 18 (Egypt Localization) with modules specific to after-sales automotive services
- Designed workflows for job card creation, diagnostics checklists, and parts issuance per job
- Linked service orders with customer history and vehicle records
- Configured tiered pricing, technician time tracking, and VAT-compliant invoicing
- Integrated spare parts inventory with workshop workflows
🧪Phase 3: Testing & Validation
- Simulated end-to-end service jobs (diagnostics, repairs, customer billing)
- Verified spare part deduction, labor tracking, and invoice generation logic
- Tested real-time dashboards for service load, technician performance, and part usage
📚Phase 4:
Staff Training & Go-Live
- Delivered hands-on training for mechanics, service advisors, reception, and accounting staff
- Rolled out a mobile interface for viewing job assignments and completing checklists
- Implemented customer feedback logging and warranty status tagging
🛠️Phase 5: Post-Go-Live Enhancements
- Activated real-time job monitoring dashboards for management
- Added online appointment booking through Odoo’s website module
- Configured recurring service reminders for oil changes and inspections
- Integrated promotional SMS for returning customers
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🧩 ERP Implementation Scope (Proposed)
ERP Platform: Odoo Enterprise (Egypt Localization)
Modules Implemented
- Create and track service jobs, assign to technicians, link labor to invoices.
- Spare parts tracking, van stock, reorder rules, and job-based deduction.
- Service billing, quotations, discount tiers, and ETA-compliant e-invoicing.
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Vehicle logs, parts replaced, service records, warranty status.
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Service duration, technician efficiency, parts usage, profitability reports
- Attachments for vehicle scans, job approvals, and customer feedback.
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Service reminders, loyalty follow-up, appointment scheduling.
📈 Business Impact & Results
60% faster job card-to-invoice time
Reduced spare parts shrinkage through job-linked inventory control
Centralized vehicle history for return visits and warranties
Improved customer satisfaction with automated reminders and digital receipts
Real-time view of technician productivity and service center performance
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