The challenge
Where El-Marwa Auto Care started
Before partnering with GBH, El-Marwa Auto Care experienced
Manual job cards, paper-based work orders, and no real-time tracking
Delayed invoicing and inconsistent cost estimation per service
Inaccurate tracking of spare part usage and vehicle history
No performance dashboards for technicians or service efficiency
Scattered records of customer visits, complaints, and warranties
How GBH delivered
5 phases from mapping to go-live
GBH implemented Odoo end to end for El-Marwa Auto Care, configured around how the business actually works.
Phase 01Assessment & Workflow Mapping
- Mapped service workflows: vehicle intake → diagnostics → parts usage → job completion → billing
- Identified gaps in labor tracking, warranty processing, and stock visibility
- Interviewed technicians, front desk staff, and accountants to define operational pain points
Phase 02ERP Configuration & Deployment
- Implemented Odoo 18 (Egypt Localization) with modules specific to after-sales automotive services
- Designed workflows for job card creation, diagnostics checklists, and parts issuance per job
- Linked service orders with customer history and vehicle records
- Configured tiered pricing, technician time tracking, and VAT-compliant invoicing
- Integrated spare parts inventory with workshop workflows
Phase 03Testing & Validation
- Simulated end-to-end service jobs (diagnostics, repairs, customer billing)
- Verified spare part deduction, labor tracking, and invoice generation logic
- Tested real-time dashboards for service load, technician performance, and part usage
Phase 04Staff Training & Go-Live
- Delivered hands-on training for mechanics, service advisors, reception, and accounting staff
- Rolled out a mobile interface for viewing job assignments and completing checklists
- Implemented customer feedback logging and warranty status tagging
Phase 05Post-Go-Live Enhancements
- Activated real-time job monitoring dashboards for management
- Added online appointment booking through Odoo’s website module
- Configured recurring service reminders for oil changes and inspections
- Integrated promotional SMS for returning customers
Inside the system
El-Marwa Auto Care on Odoo
Scope
What we implemented
ERP PlatformOdoo Enterprise (Egypt Localization)
Field Service / Job CardsCreate and track service jobs, assign to technicians, link labor to invoices.
Inventory ManagementSpare parts tracking, van stock, reorder rules, and job-based deduction.
Sales & InvoicingService billing, quotations, discount tiers, and ETA-compliant e-invoicing.
Maintenance HistoryVehicle logs, parts replaced, service records, warranty status.
Dashboards & KPIsService duration, technician efficiency, parts usage, profitability reports
Document ManagementAttachments for vehicle scans, job approvals, and customer feedback.
CRM / Customer ServiceService reminders, loyalty follow-up, appointment scheduling.
Results
What changed for El-Marwa Auto Care
60%Faster job card-to-invoice time
Reduced spare parts shrinkage through job-linked inventory control
Centralized vehicle history for return visits and warranties
Improved customer satisfaction with automated reminders and digital receipts
Real-time view of technician productivity and service center performance
Ongoing partnership
How GBH supports El-Marwa Auto Care today
Functional support and an SLA-based helpdesk
System enhancements as the business grows
Tax and compliance updates
Training for new hires and process refreshers
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Science & Innovation Park, The British University in Egypt, El Shorouk, Cairo