Flowtech Environmental Solutions – Technical Services
About the Client
Flowtech Environmental Solutions is a leading provider of mechanical, electrical, and environmental services in Egypt, with a strong portfolio in the installation, commissioning, and maintenance of water treatment systems, pumps, HVAC solutions, and control systems. The company serves public and private sector clients across utilities, infrastructure, and industrial sectors.
Industry: Technical Services, Mechanical & Environmental Contracting
Location: Egypt.
Business Challenges
Before partnering with GBH, Flowtech experienced significant operational challenges
- Lack of unified project tracking for field service jobs and installations
- Manual coordination between site engineers, procurement, and finance
- No visibility into spare part inventory, service frequency, or contract profitability
- Scattered HR and payroll records with limited automation or compliance checks
- Complex reporting needs for contracts, warranty tracking, and service schedules
GBH’s Solution
GBH deployed a fully integrated Odoo ERP system, customized for high-end design firms with project-based workflows and financial control.
🔍 Phase 1:Process Mapping &
Assessment
- Mapped field service flows from contract award to commissioning
- Assessed spare part usage, technician assignment, and inventory links.
- Defined gaps in HR/payroll workflows, project budgeting, and client documentation.
⚙️ Phase 2:
ERP Configuration & Rollout
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Implemented Odoo (Egypt Localization) with project, field service, HR, and finance modules.
- Connected project tasks to procurement, inventory issuance, and invoicing triggers
- Deployed role-based dashboards for site engineers, warehouse officers, and accountants
📊 Phase 3: Reporting & Analytics
- Created real-time dashboards for job costing, material consumption, and team efficiency
- Developed warranty tracking and SLA reporting for clients
- Delivered VAT/WHT-compliant invoicing reports aligned with ETA regulations
👥 Phase 4: Training & Post-Go-Live Support
- Trained staff across operations, finance, warehouse, and HR on day-to-day ERP use
- Implemented SOPs for ticket logging, spare part requests, and field documentation
- Provided go-live support, issue tracking, and system optimization
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🧩 Implementation Scope
ERP Platform: Odoo 18 Enterprise (Egypt Localization)
Modules Implemented
- Track site work, assign teams, link expenses and milestones to invoicing.
- Manage stock of tools and parts, location-based tracking, and reorder rules.
- PR to PO cycle, vendor tracking, project-linked material requests.
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Employee records, timesheets, payroll calculations, and labor compliance.
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ETA e-invoicing, VAT/WHT setup, reporting and reconciliation.
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Technical manuals, inspection logs, contracts, and site documents
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Job costing, service frequency, contract profitability, technician KPIs.
Outcomes & Value Delivered
📈 50% improvement in project cost tracking and material usage visibility
🧾 Fully automated ETA-compliant e-invoicing and WHT submissions
🔁 Reduced downtime with real-time inventory alerts for field service teams
📊 Custom dashboards for contract profitability and technician efficiency
🧠 Standardized workflows for HR, procurement, finance, and operations
🔗 GBH’s Ongoing Role
As Flowtech’s transformation partner, GBH continues to support with
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Contact GBH today to discover how we can help you digitize your maintenance, field services, and operations with tailored ERP solutions.