The challenge
Where Flowtech Environmental started
Before partnering with GBH, Flowtech experienced significant operational challenges
Lack of unified project tracking for field service jobs and installations
Manual coordination between site engineers, procurement, and finance
No visibility into spare part inventory, service frequency, or contract profitability
Scattered HR and payroll records with limited automation or compliance checks
Complex reporting needs for contracts, warranty tracking, and service schedules
How GBH delivered
4 phases from mapping to go-live
GBH implemented Odoo end to end for Flowtech Environmental, configured around how the business actually works.
Phase 01Process Mapping & Assessment
- Mapped field service flows from contract award to commissioning
- Assessed spare part usage, technician assignment, and inventory links.
- Defined gaps in HR/payroll workflows, project budgeting, and client documentation.
Phase 02ERP Configuration & Rollout
- Implemented Odoo (Egypt Localization) with project, field service, HR, and finance modules.
- Connected project tasks to procurement, inventory issuance, and invoicing triggers
- Deployed role-based dashboards for site engineers, warehouse officers, and accountants
Phase 03Reporting & Analytics
- Created real-time dashboards for job costing, material consumption, and team efficiency
- Developed warranty tracking and SLA reporting for clients
- Delivered VAT/WHT-compliant invoicing reports aligned with ETA regulations
Phase 04Training & Post-Go-Live Support
- Trained staff across operations, finance, warehouse, and HR on day-to-day ERP use
- Implemented SOPs for ticket logging, spare part requests, and field documentation
- Provided go-live support, issue tracking, and system optimization
Inside the system
Flowtech Environmental on Odoo
Scope
What we implemented
ERP PlatformOdoo 18 Enterprise (Egypt Localization)
Project & Field ServicesTrack site work, assign teams, link expenses and milestones to invoicing.
Inventory & Spare PartsManage stock of tools and parts, location-based tracking, and reorder rules.
ProcurementPR to PO cycle, vendor tracking, project-linked material requests.
HR & PayrollEmployee records, timesheets, payroll calculations, and labor compliance.
Accounting & TaxETA e-invoicing, VAT/WHT setup, reporting and reconciliation.
Document ManagementTechnical manuals, inspection logs, contracts, and site documents
Dashboards & ReportingJob costing, service frequency, contract profitability, technician KPIs.
Results
What changed for Flowtech Environmental
50%Improvement in project cost tracking and material usage visibility
Fully automated ETA-compliant e-invoicing and WHT submissions
Reduced downtime with real-time inventory alerts for field service teams
Custom dashboards for contract profitability and technician efficiency
Standardized workflows for HR, procurement, finance, and operations
Ongoing partnership
How GBH supports Flowtech Environmental today
Issue resolution, enhancement requests, and SLA-based helpdesk.
Future rollout of fleet, IoT, and maintenance planning
Custom financial and operational KPIs for board-level visibility.
Continuous support for tax law changes and system re-alignment
Smooth onboarding and adoption tracking
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Science & Innovation Park, The British University in Egypt, El Shorouk, Cairo