La Farine Boutique – Delectable Digital Transformation with ERP
About the Client
La Farine Boutique is a premium dessert brand in Cairo, crafting elegant treats like French macarons, mini cheesecakes, chocolate cakes, and bespoke catering boxes for events and corporates.
Industry: Artisan Bakery, Confectionery & Event Catering
Location: Egypt.
Business Challenges
Before GBH’s engagement, La Farine faced
- Disconnected operations between online, in-store, and catering sales
- Manual order tracking causing errors and delayed deliveries
- Limited visibility on ingredient stock, waste, and cost per product
- No centralized CRM for loyalty or repeat orders
- Difficulty scaling during seasonal peaks and event demands
GBH’s Solution
GBH deployed a fully integrated Odoo ERP system, customized for high-end design firms with project-based workflows and financial control.
🔍 Phase 1:
Workflow Mapping
- Mapped the entire sales-to-delivery journey: from online order placement, front-of-house order entry, kitchen preparation, packaging, to delivery.
- Identified waste points in ingredient usage and manual processes.
- Designed a catering workflow for event-based orders with deposit tracking and delivery scheduling.
⚙️ Phase 2:
ERP Deployment
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Implemented Odoo 18 (Egypt Localization) with Sales, POS, Inventory, Recipe Costing, Procurement, Document Management, and Accounting.
- Linked website store to kitchen production so every order instantly updates ingredient consumption.
- Automated purchase requests when critical ingredients (e.g., chocolate, dairy, flour) hit re-order thresholds.
- Set up POS integration for in-store and event sales to sync in real-time with inventory.
🧪 Phase 3: Testing & Acceptance
- Tested seasonal menu launches, product bundle offers, and VIP client discounts.
- Simulated large catering orders to ensure kitchen capacity planning and delivery timing were accurate.
- Verified automated ETA-compliant invoicing for both retail and catering orders.
👥 Phase 4: Training & Go-Live
- Trained kitchen staff on order dashboard usage and real-time recipe tracking.
- Coached front-of-house team on managing both retail and catering orders within the POS system.
- Delivered admin training for reporting, supplier orders, and event profitability tracking.
- Coached front-of-house team on managing both retail and catering orders within the POS system.
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🧩 Implementation Scope
ERP Platform: Odoo 18 Enterprise (Egypt Localization)
Modules Implemented
- Ingredient-level tracking, batch/expiry management, and automated restock alerts.
- Online store with menu display, order tracking, and integrated checkout.
- Ingredient breakdown, cost per product, and yield management.
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Supplier orders triggered by stock levels.
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Menu uploads, catering agreements, product visuals.
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ETA-compliant invoicing, VAT handling.
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Best-seller tracking, catering profitability, seasonal trends.
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Real-time in-store sales linked to inventory and kitchen updates.
Outcomes & Value Delivered
One unified platform for online, in-store, and catering operations.
Improved ingredient control, reducing waste by up to 20%
Scalable workflows to handle seasonal peaks and corporate events.
Faster order turnaround with reduced manual handling.
Enhanced customer loyalty through CRM and repeat-order tracking.
Real-time profitability analysis per product and event.
🔗 GBH’s Ongoing Role
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